Terms & Conditions

At Water Bottles Online we pride ourselves on quality and customer service.

In order to do that each and every time certain procedures along with trading terms and conditions have been established.

We have endeavored to keep this simple and uncomplicated.

The following is an outline of how the system works explaining what we do and what we ask of you and what you can expect from us.

Further down the page you will find the terms and conditions.

This will give you an understanding of what will happen once you place an order with Water Bottles Online .

Proceedures

You have decided to order drink bottles from Water Bottles Online - congratulations and thank you. Here is what happens next.

1. The first thing that occurs is the creation of a comprehensive work order. This contains all relevant client details, financial details, job description, art requirements and based on the information supplied by you on your order form.
2. Your order is then recorded, your artwork finalised, the final print proof prepared along with an invoice which is all then sent to you with detailed instructions on how to proceed.
3. Once your approval email has been received and your payment made to our account your order will be placed into our production system. We will acknowledge this to you by email.
4. Once your water bottles have been dispatched we will inform you by email. We will also request from you an acknowledgment of having received your coolers so while not something you have to do it helps us greatly if you could.

Terms & Conditions

Water Bottles Online terms and conditions are as follows ....

1. All costs to be paid in full with the acceptance of our approval email unless otherwise arranged. No production will begin until all invoiced costs are paid in full.
2. All freight costs to be paid in full as invoiced. All efforts will be made by Water Bottles Online to send goods via the cheapest and most efficient method possible.
3. All care will be taken to ensure print colours will match any PMS numbers or samples provided. However due to the colour and nature of the various materials used, it is often impossible to obtain a 100% match. All materials print differently and if your logo is being applied to two different products variations may occur. Bottle colour can also vary from batch to batch and as such Water Bottles Online will not be responsible for these or any of the above situations.
4. No verbal orders will be accepted. All orders must be in writing and either mailed or e-mailed.
5. No verbal changes will be accepted. All changes must be written and either mailed or e-mailed.
6. Upon approving the visual presentation (art proof) of your order and sending the approval email declaration you will be committing to the purchase of the goods described in accordance with such approvals and your order placed with us. It is therefore important that you carefully review the visual representation (art proof) and tell us of any changes required. Water Bottles Online will not be responsible in the event that you make a mistake, change your mind or fail to recognise an error and in respect to any approvals given you must make full payment as invoiced for all goods supplied in accordance with such approvals . This also applies to any order which is part way through the production process.
7. This order WILL NOT PROCEED unless the authorisation/declaration has been emailed and the full payment has been made.
8. It is always understood that by returning to Water Bottles Online a signed approval form or emailed alternative declaration that you have read, understood, accepted and have agreed to abide by all of these conditions one thru eight.
9. All of our drink bottles are covered by our 100% quality guarantee. Water Bottles Online will only consider a claim for faults or transit damage within 7 business days of the delivery date so please make sure you inspect your delivery as soon as you get it.
   Your water bottles will be eligible for return only if they have been damaged in transit, have a manufacturing fault or do not comply with the signed off final proof. (Please see the full returns policy below regarding colour matching and point #3 above). You can not return your bottles if you simply change your mind or don't like them for whatever reason.
10. Water Bottles Online will not be held responsible for bottles lost in transit or where a delivery is delayed past the due date. However at the consideration of Water Bottles Online a claim may be considered and taken on a case by case basis where a delivery has been lost by the freight company. This will occur only once a full investigation of said loss has been completed by the freight company concerned and that the bottles are indeed pronounced lost.
11. As stated in various places thru out the ater Bottles Online web site art costs are free of charge, however in some instances where the required design exceeds the scope of the free art offer it is at the discretion of Water Bottles Online to charge for said artwork and design at an hourly rate. It is also at the discretion of Water Bottles Online to levy a charge in line with the time spent to create said designs or artwork if a client requires a copy for other purposes or the return of files to be used with an alternate supplier. This charge will also be determined at a fixed fee at the discretion of Water Bottles Online.
12. Copyright Laws are strict and precise so if you supply to Water Bottles Online or ask us to use any graphics, photos or files or intellectual property that as the customer you will warrant that you have the right to use the said Intellectual Property and that you hereby indemnify and hold indemnified Water Bottles Online against all claims, action, damages and costs as against Water Bottles Online by any party arising from Water Bottles Online use of the said Intellectual Property in fulfilling you the customer’s directions. Prior to production commencing you will be required as part of the approval process to declare to Water Bottles Online that you have the legal rights and /or permission to use said images, graphics, photos or said intellectual property supplied by you for the purpose of producing artwork for your water bottle order.
13. Scams are on the rise so it is our advise that if you are making payment by way of direct deposit that you verify our bank details on the invoice provided by referring to the .pdf document emailed to you on your order confirmation or that phone us on 0497 111 243 to verify said details

Amended 10/3/26

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